REFUND POLICY

Effective Date: 01/01/2025

Thank you for purchasing from our platform. We value your satisfaction and strive to provide high-quality coupon ticket services. Please read our refund policy carefully before making a purchase.

1. Scope of Refund

Refunds will only be granted under the following condition:

• Faulty or Invalid Coupon: If a coupon is found to be non-functional, expired prematurely, or not redeemable as advertised.

Refunds will not be issued for the following reasons:

• Change of mind after purchase
• Inability to use the coupon due to personal circumstances
• Misunderstanding of the coupon terms that were clearly stated

2. Refund Request Procedure

To request a refund due to a faulty coupon, please follow these steps:
Submit a Refund Request within 7 days of the purchase date.
Include the following information:
Order ID or proof of purchase
A clear description of the issue
Screenshot or documentation showing the coupon error or rejection
Send your request to our contact email on our website.

3. Refund Review and Processing

All refund requests will be reviewed within 3-5 business days.
If your refund is approved, it will be processed to your original payment method within 7 business days.
We reserve the right to reject refund claims that do not meet the conditions outlined in this policy.